While we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you receive damaged or faulty goods from us you must contact us within 3 days of receiving your order to arrange a replacement or full refund. Contact us by email hello@eosupplies.co.za to discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. This guarantee does not affect your statutory rights as a consumer. We respectfully request that all items agreed for return are packaged securely with details of the reason for return inside the package with your customer details.

Although we make every effort to ensure that your order arrives promptly and in good condition, problems and delays do occasionally arise. If you parcel is taking longer to arrive than anticipated, please contact the courier directly using the Waybill or Tracking number supplied to you via email at the time. Go to The Courier Guy to track.

The information contained on the Essential Oil Supplies South Africa (Pty) Ltd website has been produced with the utmost of care and attention. However, it is possible that this information may be incomplete, incorrect or may not be fully up to date. Use of any of the information contained within our site or associated product information is at the sole responsibility of the user. The images contained in this site are for the sole purposes of marketing and sales and are not for duplication or reuse outside of the website and remain the property of Essential Oil Supplies South Africa (Pty) Ltd. Changes in prices of goods, conditions and/or services are expressly reserved. We do connect with other companies and organisations, and refer to websites and third parties but we do not share customer information. Essential Oil Supplies South Africa (Pty) Ltd accepts no responsibility for use of these sites and their information.